Privacy & GDPR

GDPR Statement

In accordance with GDPR requirements of 25th May 2018, this is to inform all guests who wish to book meals, function or meeting rooms at The Western Hotel, Bar and Restaurant, of what data we require, store and how we use it.

By proceeding with your reservation you are giving your consent to use this data to complete your reservation and to provide all services in accordance with our policies.

Depending on what kind of service you require, we may need to hold the following details on your account:

  • Name & Address
  • Email Address
  • Telephone Number
  • Credit/Debit Card details
  • Dietary information if necessary
  • Car registration number
  • Company details if needed for invoicing purposes.

This data will be kept securely and maintained for as long as required to supply our services. Once it is no longer required to supply our services, and any outstanding bills are covered, credit/debit card details will be deleted. Name and contact details of the guest/guests will stay recorded in the reservation and mailing system, but will not be used for marketing purposes without guest consent.

In cases where dietary information is provided by guest, it will be passed on only to the relevant staff in order to accommodate guest’s request relating to his/her food regime.

Record of the function will remain in Function book held in secure location until December 31st of the following calendar year and then shredded.

Any Data we hold will only be retrievable by the person it relates to and will only be communicated by secondary means or in person providing that person is recognised to us.

Terminals used to process card payments are provided by Bank of Ireland, compliant with both, GDPR and PCI DSS (Payment Card Industry Data Security Standard). The Western Townhouse Hotel Ltd. also meets all PCI requirements in order to use financial services provided by BOI.

Designated Data Protection Officer is in charge of collection, maintenance, storage and safe disposal of collected data. Outsourced Data Security Officer is in charge of safe back up and security of all hotels’ software and hardware.

You can contact our Data Protection Officer at any time with any questions concerning data protection by email at attention of DPO or in writing to: Data Protection Officer, Western Townhouse Hotel, 33 Prospect Hill, Galway, Ireland.

You have the right to object to the processing of your personal data at any time. This may result in cancelation of your reservation as we will be unable to provide you with our services without access to this data. Any contracted service or cancellation fees will still apply.